Universidade Federal do Rio de Janeiro COPPE
Instituto Alberto Luiz Coimbra de Pós-Graduação e Pesquisa de Engenharia
Instituto de Matemática
Data: Monday, January 21, 2008 At 08:00
1st. MSOM Service Management SIG Conference
JUNE 7, 2008, in Washington DC, following the annual MSOM Conference.
Papers to be submitted by January 21, 2008
The Manufacturing and Service Operations Management Society (MSOM) of the Institute for Operations Research and the Management Sciences (INFORMS) announces a call for papers for the 1st conference of the MSOM Service Management Special Interest Group. The format will closely follow that of the previous Multi-Echelon (ME) conferences.
High quality papers in the full range of topics concerned with the management of service operations in all industries will be considered, although special consideration will be given to those papers addressing behavioral issues. Methodologically, we are interested in both analytical and empirical approaches and will, thus, give special consideration to work that addresses robustness issues.
1- Behavioral Issues
Following fields such as Economics, Marketing Science, and Finance, behavioral aspects have recently begun to be considered in the service operations community. We encourage papers in this direction. This includes customer behavior in a service system, but may also extend to issues such as: how cognitive constraints, cognitive biases, and the decision-making culture of the organization impact service operations; the empirical analysis and design of social networks in service operations, including knowledge and information flows.
In terms of methodology we are also interested in papers seeking to develop robust models of service systems. Indeed, as a consequence of model uncertainty and of results that are not robust to such uncertainty, models can be of limited use both in their theoretical predictions and for practical implementation in service organizations. We encourage the submissions that address these issues and explicitly take into account parameter uncertainty and estimation.
Those interested in presenting at the MSOM Service Management SIG conference should submit a blinded finished paper at http://www.smith.umd.edu/dit/msom2008/sigs.html.
Authors cannot present the same paper at both the main MSOM conference and the SIG conference. The same paper may be submitted to the MSOM conference (in extended abstract format), but submitting to the SIG conference implies a commitment to present at the SIG conference if accepted to both. The acceptance notification dates of both conferences are the same for ease of coordination.
There is a separate registration fee for the SIG conferences
* Early registration (Mach 22 to April 22): $75 for general admission/$40 for students.
* Late registration (after April 22): $125 for general admission/$75 for students.
Online registration is will start soon at http://www.smith.umd.edu/dit/msom2008/registration.html.
* Submission deadline (full papers): January 21, 2008
* Notification of acceptance: March 22, 2008
* Early registration begins: March 22, 2008
* Early registration ends: April 22, 2008
* Conference: June 7, 2008, Washington DC
* Gad Allon (Northwestern University) firstname.lastname@example.org
* Miguel Sousa Lobo (Duke University) email@example.com
Founding Chair of the MSOM Service Management Special Interest Group
* Francis de Véricourt (European School of Management and Technology) firstname.lastname@example.org or email@example.com
(See http://www.esmt.org/en/165942 for more information)